Privacy Policy

Effective Date: 1 June 2026

Welcome to Joe Fortune Casino ("we", "us", or "our"). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering an account.
Verification Information: Documents and data required to verify your identity and age, such as government-issued ID, proof of address, and payment information.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Financial Information: Payment details, transaction history, and other billing information necessary to process deposits and withdrawals.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See our Cookies Policy for more details.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our gaming and related services;
To verify your identity and comply with legal and regulatory obligations;
To process transactions, payments, and withdrawals;
To communicate with you, including sending updates, promotional offers, and important notices;
To detect, prevent, and address fraud, security issues, and other unlawful activities;
To improve and personalise your experience on our website;
To comply with applicable Australian laws and regulations, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006;
For internal business purposes such as data analysis, audits, and research.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

With service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers;
With regulatory authorities, law enforcement, or other government agencies as required by law or to protect our rights;
In connection with a merger, acquisition, or sale of assets, provided that the receiving party agrees to protect your information in accordance with this Privacy Policy;
With your consent or at your direction.

4. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under Australian privacy laws, you have certain rights regarding your personal information, including:

The right to access and obtain a copy of your personal information;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal information, subject to legal and regulatory requirements;
The right to object to or restrict certain processing of your personal information;
The right to withdraw consent where processing is based on your consent;
The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

6. International Data Transfers

Your personal information may be transferred to and maintained on servers located outside Australia. We ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. For detailed information on our use of cookies, please see our Cookies Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Joe Fortune Casino Privacy Team
Email: [email protected]
Phone: +61 3 9000 0000
Mailing Address: PO Box 1234, Melbourne, VIC 3000, Australia